Filzah Md Isa, DBA

Associate Professor

Faculty of Business and Law

Taylor’s University, Malaysia

Dr. Filzah Md Isa is currently an Associate Professor at Taylors University, Subang Jaya, Malaysia. She has more than 23 year of teaching experience in both public and private universities in Malaysia. Prior to, that she was a sales manager in several local and international business organizations. She obtained her BSc in Business Administration degree from University Southwestern Louisiana, USA (1987), followed by Master of Business Administration (MBA) degree from Northrop University, Los Angeles, USA (1989). She completed her Doctor of Business Administration (DBA) from Universiti Sains Malaysia, in August 2007. Her areas of expertise are in the field of Entrepreneurship, Marketing and Management, both practically and theoretically.

As an educator, she has vast experiences in the teaching and mentoring both undergraduate and postgraduate students (Master, DBA, and PhD), and executives from various fields and industries. In congruence with her teaching duties, she also actively involves in research, consultation and training activities. She has published numerous papers in local and internationally Scopus and several refereed journals. In addition, she is also an active reviewer of research papers, case studies, books, and an examiner for Ph.D theses and DBA dissertations.

Her leadership skill and administrative skill was further boosted when she held the position as the Deputy Director of Center for Innovation in Education to start the distance learning education program for Universiti Utara Malaysia in 1997, and later  she  held the position as the Deputy Director  for the Entrepreneurship Development Institute in 2007, which focused on the entrepreneurial activities and programs that involved students, public and private organizations and also entrepreneurs.

In order to expand her contributions to the society, she involves in professional bodies as a member of Malaysian Institute of Management (MIM) and Persatuan Pengguna Islam Malaysia (Malaysian Islamic Consumers Association). For better academic network and knowledge transfer purposes, she participated in research activities under the National Higher Education Research Institute (IPPTN), YAPIM, MDeC, Ministry of Youth and Sports, Ministry of Higher Education (MOHE), PERDA, FAMA etc., and relentlessly continues to collaborate in research activities with other researchers from both public and private universities in Malaysia.

Apart from her commitment as an academician, she is also an active business mentor  and facilitator for many government agencies and institutions such as PERDA, FAMA, AIM, KKLW, MADA, Jabatan Pertanian, MPC, PDC, Kolej Komuniti, Kolej Matrikulasi, Politeknik, INSKEN, and others, especially those that deal with SMEs, women entrepreneurs and single mothers, and entrepreneurship programs. Her contributions to UUM have been duly acknowledged with the receipt of Excellent Service Award (Anugerah Perkhidmatan Cemerlang) in 2011. One of her group’s projects called the Management Internal Control System ‘Pronet’ had won a Silver Medal from the National Invention, Innovation & Design Competition in 2009. To mark her persistent efforts in developing young talents among graduates, she was chosen as the 1st Runner-up for the Best Entrepreneurship Mentor/Coach for Academia of Malaysia by the Ministry of Higher Education (MOHE) in December 2015. At present, she leads the Human Capital Research Cluster and acts as the Deputy Head Program for the Ageing Research Flagship Team at Taylor’s University. On top of that, she is also the Project Advisor for the online Master Degree in Hospitality Management Program which is planned to be offered in January 2019.



Title: Leveraging the ageing talents as the potential human capital for business sectors

The life expectancy of humans is increasing worldwide with newly developed and developing countries showing the fastest rise in the proportion of senior citizens (aged > 60). Malaysia belongs in this category with an estimated 15% of its population classified as senior citizens by 2035. At present, the number of Malaysians aged 60 years and above is estimated to be 1.4 million and is projected to increase to 3.3 million in the year 2020. Apart from an increase in the aged population, the aged are also living longer as evidenced by an increase in life expectancy due to the availability of various modern medicines and health care services prepared by the Government for the publics. Such a dramatic change in the age structure is already having major impacts on the world’s economy, and over the time it will be more evident in Malaysia too. Ageing however, does come with many implications.  One of the most alarming issues is related to the retirement readiness among elderly working Malaysians since many of them are not willing to retire due to financial reason. The Employees Provident Fund (EPF)  statistics stated only 2.8 million people (38%) of active EPF members met the basic savings amount of RM196,800, whereas 163,252  (65%) of them aged 54 years have less than RM50, 000 in their EPF accounts. Thus, only 60% of Malaysians have some form of retirement strategies planned, which resulted in almost 92% of them are still concerned about their ability to retire and are worried to live off from their savings. Fortunately, many of the retirees in Malaysia possess a decent educational background which usually coupled with sufficient training and working experiences. Hence, they can be considered as the potential human capital to various business sectors such as manufacturing, wholesaling, retailing, education, tourism, and other various service providers. Their accumulative business acumen and real life experiences have shaped them to be a skilled and talented human capital of its own class. Hence, they should be given the opportunity to create new challenges by working in any business sector that fit with their personalities and skills, while simultaneously generate a substantial personal income. In the meantime, they can also prove to the society that ageing is not a detrimental factor to one’s personal achievement, but rather a new chapter in life which will keep them being competitive and worthwhile. More importantly, the business sectors in Malaysia can optimize the ageing talents’ knowledge and skills  by leveraging their human capital authenticity to the fullest. This win-win situation will eventually help to reduce the dependency of the organization on the foreign experts in the future, and also will contribute to the country’s long term economic growth and wellbeing society.

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